FAQ

General

Q: Do I need a cellular phone to use the app?
A: Yes, iOS or Android operating system

Q: Where is the app unavailable?
A: The app is unavailable in Russia, North Korea, Iran, Syria, Cuba due to sanctions, and unavailable in several Asian and African countries due to unreliable cellular OTP delivery

Q: Does deleting my account close it permanently?
A: Yes, the account will be deleted permanently, and any coins or NFTs will be lost and cannot be retrieved

Use of the App

Q: Can I prevent someone from sending me messages?
A: Yes, you can block them in the app

Q: Can I send a message to someone that doesn’t have the app?
A: Yes, they will receive as an SMS and can download the app to respond

Q: If a recipient fails to respond to my message do I get my coins back?
A: Yes, the coins are returned to you if the recipient fails to respond in time

Q: Can I delete a daily dig response?
A: Yes, press down and hold to delete, which will not only delete it off your device, but off the carrot app completely so no other users can view it

Coins

Q: Can I transfer Carrot Coins and NFTs out of the app?
A: Yes, using Wallet Connect to transfer to MetaMask or Trust Wallet

Q: Does the company charge a fee for transferring Carrot Coins or NFTs out of the app?
A: Yes, the fee is necessary to cover the cost of processing and gas fees on the blockchain

Q: Are Carrot Coins a real cryptocurrency?
A: Yes, they are tokens, identified as CRTC, on the Polygon blockchain

Q: Is my Carrot Coin balance stored on the app’s servers?
A: Yes, until you transfer the coins out of the app to an external wallet

Q: Can I trust that my Carrot Coins are stored safely away from thieves and hackers?
A: Yes, Carrot Coins are stored offline away from hacker access, and protected by multiple keyholders

Q: I sent the wrong amount of coins to a friend, can I get a refund?
A: No, sent coins are final, irreversible and cannot be refunded

Q: I don’t see Carrot Coin listed in my wallet, nor on Uniswap, how do I find it?
A: You will need to add it manually by selecting the Polygon blockchain and inputting the CRTC contract address

NFTs

Q: When I pick an NFT as a pic, does the NFT get transferred to my friend?
A: No, you keep the NFT and can use it to send to friends as many times as you want

Q: I purchased an NFT accidentally, can I get a refund?
A: No, NFT purchases are final, irreversible and non-refundable

Q: Will I receive an email confirmation if my NFT submission is rejected?
A: No, you will only receive an email if accepted, as the team may review and purchase in the future

Q: If I submitted an NFT when will I hear back if it is accepted?
A: Depends, the team reviews as received and typically responds in a week if purchased, but it can take longer

Q: Do you accept NFT submissions minted on any other blockchain other than Polygon?
A: No, we currently only accept NFTs minted on Polygon

Q: Where can I sell my NFTs if I choose not to use them?
A: OpenSea is the most popular NFT marketplace, but we do not endorse or work with any third party marketplaces

Privacy

Q: Does the company collect data about me to sell to others?
A: No, your signup info is only used in app, and will never be sold to third parties

Q: Are my chat messages in the app private?
A: Yes, chat messages are end-to-end encrypted and cannot be viewed by Carrot or anyone other than the recipient

Q: Can I chat with a user that isn’t my friend?
A: No, chat is only enabled between connected friends

Q: Can I choose to be a friend with another user in the app?
A: Yes, you can follow another user in the app and they can add you as a friend

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